Warranty
We work hard to improve the quality of our products. Every product has to undergo a series of thorough inspections before shipped out. Once our product somehow fail to satisfy you, please contact us directly and let us help you.
- For order placed from official site enjoybot.eu returns or warranty claims contact service@enjoybot.eu
- We provide troubleshooting services specifically for online orders made through enjoybot.eu. For orders made through alternative platforms, please reach out to your respective seller directly for assistance.
Warranty
Enjoybot provides a warranty for the defects in materials or workmanship from the date of purchase, as well as undesired performance when used in accordance with specifications.
All New Batteries: 10 years conditional warranty.
Used Batteries: 3 years warranty.
Battery Charger: 2 years warranty.
The warranty is in effect from the date of purchase by the user (the “Purchaser”).
Please read the product manual carefully before installing and using the product. If the consumer fails to install, use and maintain the product correctly in accordance with the requirements of the instruction manual, which causes serious quality problems in the product, it is not covered by the warranty.
Warranty Procedures
- After receiving the warranty request, we will provide customers with professional technical guidance within 24 hours on working days, assist customers in analyzing the problem, and help solve the problem and restore battery use.
- If our product does not work properly, consumers need to assist us in completing all battery tests. When we both confirm that the product has quality problems, we’ll send a new battery replacement to the defective battery after it has been returned to our DE warehouse by the pre-paid label we prepared.
Within 90 days from the date of purchase, if our products have quality problems and cannot work normally, we can provide refund or replacement services.
More than 90 days from the date of purchase, and within 10 years, if our products have quality problems and cannot work normally, we can provide replacement services.
If you encounter any problems when using the product, please feel free to contact us via customer service email (service@enjoybot.eu), attach your order number and detailed instructions (including pictures or videos), and we will assist you within 24 hours.
Warranty Conditions
1. This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser to claim a warranty. Original order information is needed to claim the warranty.
2. Any product(s) returned for valid warranty service will be shipped at the expense and risk of us. Consumers are requested to return the product to the designated location within 1 month after receiving the provided prepaid label, otherwise the prepaid label will be cancelled.
3. Batteries repaired or replaced within the warranty period will not receive an extended warranty. Instead, repaired/replaced batteries will be subject to the original warranty issued when first purchased.
4. We must ascertain whether the product has gone faulty due to defects in materials/workmanship or misuse/neglect.
Failures caused by (1) incorrect storage; (2) improper use (3) failure to follow the product instructions or to perform any preventive maintenance; (4) modifications; (5) unauthorized repair; (6) normal abrasion; (7) damage caused by negligence, including using the battery for a long time with high power but not timely charging; (8) not following the scope of application of the product; or (9) external causes such as accidents, abuse, actions or events beyond our reasonable control, or any other issue not caused by defects in materials and workmanship is not covered under the warranty.
Precautious
- Please use the LiFePO4 battery charger specifically for that purpose.
- Do not strike battery with any sharp edge parts, such as Ni-tabs, pins and needles.
- Do not immerse the battery in water and seawater.
- Do not use or leave the battery near a heat source such as fire or heater.
- Do not reverse the position and negative terminals.
- Do not connect the battery to an electrical outlet.
- Do not throw the battery in fire or heat it and bend it.
- Please tighten the battery terminals firmly and use appropriate size wiring, or it can result in overheating and battery damage
- Do not connect the positive and negative terminals with metal object.
- Do not transport or store the battery together with metal objects such as necklaces, hairpins etc.
- Do not directly solder the battery and pierce the battery with a nail or other sharp object.
- Do not directly connect the battery to a starter machine, our battery are not designed for starting engines.
Battery Storage Notice
The battery should be stored within the temperature range specified in the product specification. If the storage time exceeds 3 months, it is recommended that you charge the lithium iron phosphate battery. Otherwise, the service life of the battery may be affected. In order to protect the battery, please do not exceed the specified maximum discharge current, and do not be lower than the specified discharge voltage.
When you receive the product, please read the product manual carefully, which contains the installation method, precautions and detailed warranty terms of the product. When you use the battery for the first time, please fully charge it.
Precautions for Connecting Batteries in Series
To ensure optimal performance and extend the lifespan of your Enjoybot Battery packs, we require following the steps below to BALANCE THE VOLTAGE of your battery packs before connecting them:
- Begin by charging each battery individually using a compatible charger. This will ensure that each battery is fully charged before proceeding to the next steps.
- Once all battery packs are fully charged, connect them in parallel for a period of more than 12 hours. This allows for equalization of voltage between the battery packs.
- After the parallel connection has been maintained for the required time, untie the parallel connection.
- Use a multimeter to measure the voltage of each battery pack individually. Make a note of the voltage value for each pack.
- Check the voltage difference between each battery pack. If the difference is ≤40mV, this indicates that the battery pack has reached a voltage balance.
- Once the voltage balance is achieved across all the battery packs, you can safely connect them together to achieve the desired capacity or voltage for your specific application.
- Once connected, charge the entire battery pack with a charger of the appropriate volts. (For example, if you connect four 12V batteries in series to form a 48V battery pack, then please use a 58.4V charger to charge the entire battery pack in order to maintain the voltage difference between each battery.)
Off Grid Usage Notice
| Battery | Quantity | Connection | Inverter |
| 12V 100AH | 1 | None | No more than 1280 watt |
| 12V 100AH | 2 | Series | No more than 1280 watt |
| 12V 100AH | 3 | Series | No more than 1280 watt |
| 12V 100AH | 4 | Series | No more than 1280 watt |
| 12V 100AH | 2 | Parallel | No more than 2560 watt |
| 12V 100AH | 3 | Parallel | No more than 3840 watt |
| 12V 100AH | 4 | Parallel | No more than 5120 watt |
| 12V 100AH | 5 | Parallel | No more than 6400 watt |
| 12V 100AH | 6 | Parallel | No more than 7680 watt |
| 12V 100AH | 7 | Parallel | No more than 8960 watt |
| 12V 100AH | 8 | Parallel | No more than 10240 watt |
| 12V 100AH | 9 | Parallel | No more than 11520 watt |
| 12V 100AH | 10 | Parallel | No more than 12800 watt |
| Battery | Quantity | Connection | Inverter |
| 12V 200AH | 1 | None | No more than 2560 watt |
| 12V 200AH | 2 | Series | No more than 2560 watt |
| 12V 200AH | 3 | Series | No more than 2560 watt |
| 12V 200AH | 4 | Series | No more than 2560 watt |
| 12V 200AH | 2 | Parallel | No more than 5120 watt |
| 12V 200AH | 3 | Parallel | No more than 7680 watt |
| 12V 200AH | 4 | Parallel | No more than 10240 watt |
| 12V 200AH | 5 | Parallel | No more than 12800 watt |
| 12V 200AH | 6 | Parallel | No more than 15360 watt |
| 12V 200AH | 7 | Parallel | No more than 17920 watt |
| 12V 200AH | 8 | Parallel | No more than 20480 watt |
| 12V 200AH | 9 | Parallel | No more than 23040 watt |
| 12V 200AH | 10 | Parallel | No more than 25600 watt |
| Battery | Quantity | Connection | Inverter |
| 12V 280AH | 1 | None | No more than 2560 watt |
| 12V 280AH | 2 | Series | No more than 2560 watt |
| 12V 280AH | 3 | Series | No more than 2560 watt |
| 12V 280AH | 4 | Series | No more than 2560 watt |
| 12V 280AH | 2 | Parallel | No more than 5120 watt |
| 12V 280AH | 3 | Parallel | No more than 7680 watt |
| 12V 280AH | 4 | Parallel | No more than 10240 watt |
| 12V 280AH | 5 | Parallel | No more than 12800 watt |
| 12V 280AH | 6 | Parallel | No more than 15360 watt |
| 12V 280AH | 7 | Parallel | No more than 17920 watt |
| 12V 280AH | 8 | Parallel | No more than 20480 watt |
| 12V 280AH | 9 | Parallel | No more than 23040 watt |
| 12V 280AH | 10 | Parallel | No more than 25600 watt |
| Battery | Quantity | Connection | Inverter |
| 12V 400AH | 1 | None | No more than 3200 watt |
| 12V 400AH | 2 | Series | No more than 3200 watt |
| 12V 400AH | 3 | Series | No more than 3200 watt |
| 12V 400AH | 4 | Series | No more than 3200 watt |
| 12V 400AH | 2 | Parallel | No more than 6400 watt |
| 12V 400AH | 3 | Parallel | No more than 9600 watt |
| 12V 400AH | 4 | Parallel | No more than 12800 watt |
| 12V 400AH | 5 | Parallel | No more than 16000 watt |
| 12V 400AH | 6 | Parallel | No more than 19200 watt |
| 12V 400AH | 7 | Parallel | No more than 22400 watt |
| 12V 400AH | 8 | Parallel | No more than 25600 watt |
| 12V 400AH | 9 | Parallel | No more than 28800 watt |
| 12V 400AH | 10 | Parallel | No more than 32000 watt |
Golf Cart/ Other Vehicles Usage Notice
| Battery |
Motor (Maximum Power) |
Motor Controller (Maximum Current) |
| 36V 100AH Pack | Less than 3000 watt | Less than 350 amps |
| 48V 100AH Pack | Less than 3000 watt | Less than 350 amps |
Excessive current can lead to over-current discharge, damage will occur to the BMS beyond repair and this is not covered under Enjoybot LiFePO4 battery 10 year warranty.
State Of Charge
When determining if a lithium-iron phosphate battery has any charge remaining, first turn off the power source to the device and disconnect all wires from the battery. Next, using a voltmeter or multimeter, test the voltage of the battery.
To help you better understand Enjoybot's capacity, please refer to the table below, parameters are for reference only.
Charge
| Voltage(V) | Electricity(SOC) |
| 11.85 | 0% |
| 13.01 | 10% |
| 13.21 | 20% |
| 13.33 | 30% |
| 13.33 | 40% |
| 13.33 | 50% |
| 13.35 | 60% |
| 13.45 | 70% |
| 13.45 | 80% |
| 13.45 | 90% |
| 13.6 | 100% |
Discharge
| Voltage(V) | Electricity(SOC) |
| 11.85 | 0% |
| 12.91 | 10% |
| 13.04 | 20% |
| 13.15 | 30% |
| 13.21 | 40% |
| 13.23 | 50% |
| 13.26 | 60% |
| 13.37 | 70% |
| 13.37 | 80% |
| 13.38 | 90% |
| 13.4-13.8 | 100% |
Note: The twice of 12.8V LifePO4 battery SOC is 25.6V LifePO4 Battery SOC. 3 time is 38.4V LifePO4 Battery SOC. 4 time is 51.2 V LifePO4 Battery SOC.